Application Misrepresentation

If the refund is approved, the amount will be automatically refunded on your original payment method within 10 business days.If more than 15 business days have passed since we’ve approved your return, please contact us An application is considered "misrepresented" if it significantly deviates from its description or preview. Accurate details about the application's features and functionality are essential. If an application is found to be misrepresented, we are obligated to provide a refund to the buyer.

Application Functionality Issues

If an application fails to perform as expected and cannot be easily fixed, we are required to refund the buyer. This includes cases where the issue would have deterred the buyer from purchasing if they had known about it in advance. If the problem can be resolved, we will promptly update the application; otherwise, a refund will be issued.

Security Concerns in the Application

An application is considered "misrepresented" if it significantly deviates from its description or preview. Accurate details about the application's features and functionality are essential. If an application is found to be misrepresented, we If an application has a security vulnerability that cannot be promptly addressed, we are obligated to refund the buyer. If the issue can be fixed, we will do so quickly with an update. However, if the vulnerability remains unpatched within a reasonable timeframe, a refund will be provided.

Unfulfilled Support Promises

If we commit to providing support for an application and fail to deliver that support as outlined in our support policy, we are required to refund the buyer who purchased the support package.

Non-Refundable Situations

Refunds are generally not issued in the following scenarios when the application is accurately described, functions properly, and meets the specified requirements:

• The buyer no longer wants the application after purchase.
• The application did not meet the buyer’s expectations.
• The buyer is dissatisfied with the current feature set of the application.
• The buyer changes their mind.
• The buyer purchased the application by mistake.
• The buyer lacks the necessary skills to use the application.
• The buyer requests a refund as a goodwill gesture.
• Issues arise from third-party API providers.
• No refunds will be provided after 14 days from the purchase date.

Authority to Issue Refunds

We reserve the right to issue a refund without a buyer's request. A force refund will immediately revoke access to the application and support services, deactivating the purchase code.

Refund Request Procedure

Refund Request Procedure If a buyer is eligible for a refund, they must submit a support ticket to initiate the process